Issue with "Internet connection appears to be offline" Error During Screenshot Import in NSEasyConnect
Thank you for using NSEasyConnect.
About the Issue
Since around iOS 18.3, we have been receiving an increasing number of inquiries from users regarding the screenshot import feature.
Specifically, users are reporting an issue where the error message "Internet connection appears to be offline" is displayed during screenshot download processing, preventing normal import functionality.
Solution
If you encounter this issue, please check the following settings:
Steps to check iOS settings:
- Open the [Settings] app
- Tap [Apps] or [Privacy & Security]
- Select [NSEasyConnect]
- Check if [Local Network] is enabled
When this setting is disabled, the app cannot properly perform data transfers within the same network, which may result in the "offline" error being displayed.
Future Response
We continue to investigate and develop solutions for the fundamental resolution of this issue. We are preparing an update to achieve more stable operation, so please wait a little longer.
If You Need Help
If the above solution does not resolve the issue or if you have any other questions, please feel free to contact us through the in-app inquiry feature.
We sincerely apologize for any inconvenience caused. Thank you for your continued support of NSEasyConnect.
Related Articles
Here are related articles about NSEasyConnect.
